Published FAQ: Rockit Rechargeable

▼How does the Rockit fit to a stroller?

To attach the Rockit to your stroller, use the universal bracket included in the box. The bracket can be attached to your stroller or pram, but can also be removed and repositioned as needed. The Rockit easily slots in and out of the bracket, making it convenient to use. To secure the bracket onto the stroller, turn the wheel clockwise. To loosen it, turn the wheel anti-clockwise. If you'd like to fit a bracket to a different pushchair, stroller, or pram, spare brackets are available for purchase Here
There is a video to show how easy it is to fit:
https://youtu.be/ra5aJm2Noag

▼Does the Rockit work with all different brands of stroller?

Yes, we think so. We designed a universal bracket (included in every box) to accommodate tubes of all sizes and shapes. To perfect the bracket, our lead designer spent countless hours testing it on more than 40 strollers. There are always new products coming onto the market, so there is no way to give a 100% guarantee on this, but we do think that the Rockit will fit somewhere on any stroller.

▼My Rockit does not always start or takes multiple clicks to turn on 

1. Ensure that the Rockit Rocker is mounted on the stroller and pointing directly upwards, as this is essential for proper function – user error is often the cause. Simply hold the Rockit and turn it in the bracket until it is pointing directly upwards with the button on top.
2. Check that your Rockit is fully charged; the charging indicator light should change from red to green after a 5-8 hour charge. Insufficient charging can lead to operational problems.

If this problem persists with a fully charged, vertical Rockit, please contact our customer support.

▼What age child can I use the Rockit with?

The Rockit is designed for children from birth to approximately 3 years old. Our own kids slept in the pushchair until they were 3 years old, so we believe that purchasing it at birth will prove worthwhile for several years.

▼Is the rocking motion safe?

You can rest assured that it is safe. The motion is based on the way parents rock their children by hand, and scientific tests show that the vibration level closely resembles the normal hand rocking of a pushchair. Moreover, the subtle yet soothing movement is gentler than a pushchair moving over paving stones.

▼Can I use the Rockit on a crib?

We designed and tested the Rockit to fit strollers. It provides an extra hand while out and about. If you're wondering whether you can use Rockit on a crib, here's what you should know. Although Rockit was designed and tested for pushchairs and prams, it was safety tested by the leading global product testing company, Intertek. They found that a tired parent might place it on a bar inside the cot, where the baby could get tangled in clothing. As a brand committed to adhering to the highest safety standards, we cannot recommend using Rockit on cots, cribs or Moses baskets.

▼Why is there a 60 minute timer on the Rockit?

You may be wondering why the Rockit has a 60-minute timer. Here's the deal: the Rockit is not designed to keep your child asleep for a long time. Its primary goal is to provide assistance in soothing your baby to sleep or maintaining their sleep when the stroller or pushchair is stationary. Since most babies sleep in cycles of approximately 40 minutes, the Rockit is designed to help them finish one complete sleep cycle, after which they may be in a deeper sleep and no longer require rocking.

▼Can the Rockit be used in the rain?

This Rockit is water-resistant (tested to IPX1). Do not expose it to prolonged or heavy rain. Ensure that the charging port is completely dry before charging. Failure to do so may result in damage to the charging port. 

▼How long does it take to charge the Rockit?

To fully charge the Rockit, it takes approximately 5-6 hours. However, with just a one hour charge, you can enjoy up to 3 hours of use on a medium speed.

▼Can I use Rockit on a car seat?

Rockit was designed and tested specifically for pushchairs and prams, so we don’t recommend use on car seats when fitted in a car. It can be used on a car seat when fitted to a stroller frame, but we always recommend customers follow the general guidance given on safe sleep https://www.lullabytrust.org.uk/safer-sleep-advice/

▼How long does a full charge last?

The Rockit's battery life span is impacted by a number of variables, such as the weight of the stroller it's attached to, the baby's weight, and the surrounding temperature. At normal room temperature, you should expect a battery life of 8-12 hours when used at a low to medium speed.

▼How can I increase the running time between charges?

Mount the Rockit as high up as possible on the stroller frame. Make sure that the Rockit is rotated so it points direct up with the button on top. Adjust the speed dial to give a slower rock (slower speeds are often more effective anyway).

▼Does it work on double strollers or twin strollers?

Yes! We have had many compliments from parents who find it very useful with twins. It fits most double prams or strollers that we are aware of and rocks them well.

▼How do I adjust the speed?

There is a speed dial at the base of the Rockit. Turn it clockwise to increase the speed and anti-clockwise to reduce the speed. Slowly change the speed until you notice the most rocking. It may not be the fastest speed – often you can get a nice rock at lower speeds if you hit the sweet spot (resonance frequency) of your particular stroller / pram. Mounting the Rockit high on the frame or top handle will also allow you to generate a nice rock at lower speeds.

▼How do I set the perfect rocking speed?

1) You will get the best rock with it mounted as high on the handle as possible. Always make sure the Rockit is pointing directly up.
2) Turn on with the button on top
3) Slowly change the speed until you notice the most rocking. It may not be the fastest speed – often you can get a nice rock at lower speeds if you hit the sweet spot (resonance frequency) of your particular stroller / pram.
4) Or you may just want to set it to the speed your baby likes the most!

▼Can I buy additional brackets to fit the Rockit to other strollers?

Yes, these can be ordered from us – just click here

▼Is there a manufacture warranty?

Yes, there is a 6-month warranty against manufacture defects.

▼Why won't my Rockit Rocker Charge?

1. When charging, the charging indicator light will turn red. After a 5-8 hour charge the light should turn from red to green.
2. If you do not see a red light when plugged in, ensure you are using the provided USB charging cable. Not all cables are compatible.
3. Examine the charging port on the Rockit Rocker for any damage, as damaged ports will not show indicator lights.
4. Check the USB charging cable for damage. A damaged cable will prevent the Rockit from charging.

• IMPORTANT: Verify the specifications of your charging block/ power adaptor. Only use a 5V/1A charging block. Fast chargers and high AMP charging blocks are not compatible and may lead to insufficient charging. NOTE:Apple USB-C cables are not compatible. A recommended solution is to attempt charging from a computer USB port to check if the issue continues. Computer USB ports come with a safety feature. If the charging point on your Rockit is damp, a laptop or PC will automatically deactivate the USB port, whereas an AC power adapter may overlook this risk, potentially causing harm to your device.

If you continue to experience issues, please reach out to customer service.